How To Create A PR Nightmare: Threaten Your Innocent Customers

Category: Media & Culture / Dec 18, 2013 10:42AM EDT

A man from Canada is battling Samsung after the charger for his Samsung Galaxy S4 began emitting smoke and heated up to the point that the internal workings were destroyed.

Richard Wygand posted a video outlining the problem to his YouTube page as evidence of the damage. The response he got from Samsung has spread like fire over the internet.

The phone-maker sent Wygand a gag order telling him that in return for a comparable phone he would have to remove the first YouTube video and not create any more videos on the subject.

In response Wygand posted another video about the gag order.

We sat the IBTimes Tech team down to discuss the topic .